Microsoft Windows 7 Professional X64 Service Pack 1ĭefault Browser: C:\Program Files\SRWare Iron (64-Bit)\chrome.exe Running from:C:\Users\MarkAZ\Desktop (03:44:18 - ) Result of Security Analysis by Rocket Grannie (x86) Updated: 27th December, 2017 Thank you very much in advance for your attention to this matter. If Sysnative needs to remotely access my computer to check things out, I am more than willing to allow this. I need to know what more I can do to possibly identify any changes this gentleman made on my machine. I ran both programs after I restarted my computer and did find a Trojan horse associated with an email that was sent months ago.īelow are the logs requested for the initial post. I have Bitdefender free edition and scan my computer every Sunday with Bitdefender and Malwarebytes and have never had a serious issue with viruses, Trojan horses, or malware.
At this point I became involved in the situation. He was on the phone with her at the time and that is when he told her that support had run out and that he could fix the computer for $299.
SRWARE IRON 61.0.3200.0 CODE
She entered the code given to her and she said within a couple of minutes the screen changed and he had access to the computer. I asked my wife how the gentlemen gained access to our computer and she indicated that the gentleman gave her a website to go to and enter a code. My wife fearing that she had done something wrong called the phone number.
SRWARE IRON 61.0.3200.0 LICENSE
She said that she was on a Motor Vehicle Division website trying to get information about her expiring license when aloud, continuous beep started and the screen went white containing WARNING messages. I asked my wife what in the world happened that this guy had remote access to our computer. I hung up the phone and shutdown my computer. I was absolutely in shock at what I seeing and hearing. The background on my screen was white with some text about issues on my computer and a note saying that for $299 every 3 months I could once again have support. I know what is on my computer and didn't recognize a single program in the list of running programs. To my horror this guy tells me that "your support has run out and now there are at least 10 programs on my computer that no longer function." He starts highlighting programs in Task Manager and says these no longer will operate. txt file and opening and closing various programs (Task Manager, Msconfig (Services), Device Manager,etc). I sit down at my computer only tosee the cursor moving about, writing out text in a. He said he worked for Microsoft and that he was only responding to my wife's request. Some guy is on the phone and I asked who it was and what he wanted. I asked here what was going on and she said that something was wrong with the computer and that she had someone on the phone trying to assist with the 'problem'. That said, I was awakened from a nap a bit ago only to hear my wife speaking on the phone and telling someone"I'll let you speak with my husband". Beyond posting in Facebook, she knows little to nothing about the world of computers. My wife is completely computer-challenged. First, I want to provide a couple of Disclaimers.ġ) I love my wife more than anything in this world.Ģ) This post will at times seem vague and I will be unable to provide specific information about the occurrence.
0 kommentar(er)
